Sales terms

1. Your order

An order sent online or by phone is not a contract until we confirm it by phone or email and you’ve paid. We’ll always confirm the price and stock before taking payment. If we can’t supply something, you won’t pay for it.

2. Prices and payment

Prices shown include everything we charge, including delivery and set-up in mainland Cornwall. We take payment by secure card link, or by card when you collect.

Hire credit

If you hired from us, once your hire has finished and is paid in full you can use 25% of what you paid for the hire (not delivery or extras) as credit on one order, placed within 30 days of the hire ending. Enter your booking reference when you order, using the same email as your booking. If the hire was booked for a business, the credit can only be used on an order in that business’s name. The credit can’t come to more than the order, and any left over isn’t carried over. If you cancel or return what you bought under section 4, we refund what you actually paid, and you can use your hire credit again, within its original 30 days. Your statutory rights are not affected.

3. Delivery and collection

We deliver and set up free anywhere in mainland Cornwall, or you can collect from our Truro depot. Large lithium batteries need specialist couriers, so we don’t post power stations. Someone aged 18 or over needs to be there for delivery.

4. Changing your mind

If you order online or by phone, you can cancel within 14 days of receiving your goods, for any reason. Tell us, and return the item in the condition you received it, with its accessories. We’ll refund you within 14 days of getting it back. If the item has been used more than you’d need to check it works, we may reduce the refund to reflect that.

5. Faults and warranty

• New products: your rights under the Consumer Rights Act apply. Before you pay, we’ll tell you about any further warranty that comes with the product.
• Ex-hire units: tested before sale, graded as described on the listing and covered by our own warranty for the period shown. Normal wear in line with the grade isn’t a fault.
• Tell us straight away about any fault. We’ll repair, replace or refund as the law requires.

6. Using your power station safely

Follow the manufacturer’s instructions. Don’t wire a power station into your home’s fixed wiring unless a qualified electrician installs suitable equipment. Don’t rely on it as the only power for life-critical medical equipment.

7. Contact

Kernow Power Stations · Depot address to be confirmed, Truro, Cornwall · 01872 000 000 · hello@kernowpowerstations.co.uk