Questions and answers

It's a large rechargeable battery with a built-in inverter, so it has ordinary UK three-pin sockets plus USB and 12V outputs. You plug your appliances straight into it. There's no engine, no fuel and no fumes, and it's virtually silent.

Yes. Unlike a petrol or diesel generator, a battery power station gives off no exhaust, so there's no carbon monoxide risk. All our BLUETTI units use LiFePO4 (lithium iron phosphate) batteries, one of the most stable lithium chemistries. Keep it dry, on a flat surface and out of direct heat. Never run a fuel generator inside your home, garage or tent.

No, never. Our power stations are temporary and plug-in only. The unit sits in one safe spot, and we supply the extension leads you need to reach each appliance. Nothing is connected to your fuse box or your home’s wiring, so there’s no electrician needed and nothing to undo afterwards.

Each socket on the power station takes one extension lead. Most of our units have two sockets, the Elite 30 V2 has one and the Apex 300 has four. Fridges and freezers, and medical equipment, get a lead each. Low-power things in the same room, like the router, lamps, TV and laptop, share a 4-way lead. The kettle, toaster and microwave share one quick-use lead, and you swap the plug. Anything with its own battery (phones, laptops, e-bikes, mobility scooters) charges on a 4-way lead, up to 4 devices at once. When you’re camping, low-power kit that stays on (lights, a cool box, a fan, Starlink) shares a 4-way lead too, so most trips need just one power station. Our booking tool works this out for you. At home, every room gets its own power station, so no extension leads run between rooms. Please only use the leads we supply, and don’t plug extension leads into each other.

It depends on what you plug in. As a rough guide, an Elite 200 V2 will keep a typical fridge-freezer, a Wi-Fi router and a few LED lamps going for roughly a day, and an Apex 300 with a B300K battery for around three days. Use our power planner to work out your own setup, or call us and we'll help.

Plug it into any household socket once the power is back, charge it from your car's 12V socket while driving, or add one of our folding solar panels. Mains charging is quick: most of our units go from empty to 80% or more in under an hour and a half.

No. We're an independent Cornish hire company. We hire out genuine BLUETTI equipment, but we're not owned by or affiliated with BLUETTI.

Choose priority same-day delivery when you book before 2pm and we'll aim to get a charged unit to you that day, subject to stock and safe road conditions. During major storms we deliver in order of booking, and we prioritise customers on the Priority Services Register and people relying on medical equipment.

Power cuts often last longer than expected, so when you book for a power cut you can choose “until my power’s back”. We book 2 days to start. If your power is still off, just keep the power station and we add the extra days at our normal rates, never more than the weekly price for any 7 days, and cheaper from the second week. If the battery runs low, we can swap it for a fully charged one: it costs £1 a mile from our Truro depot, at least £20 (for example Penzance £25, Bude £59), including the trip, on top of the daily hire. When your power comes back, tell us and we’ll collect it. You only pay for the days you had it, with a 2-day minimum.

Let us know and we'll cancel at no charge. If the unit has already been delivered, you can end the hire early. We charge a minimum of two days.

Most gas boilers need a small amount of electricity for their controls and pump, and a power station can easily supply it. But many boilers are hard-wired into a fused spur rather than plugged in, so they can't simply be connected. We never connect to fixed wiring. If you want this option, ask a qualified electrician or Gas Safe engineer to check your boiler.

Yes, it can run CPAP machines, nebulisers, powered beds, chargers for mobility scooters and similar equipment. If you depend on equipment for your health, also sign up to National Grid's Priority Services Register and always keep your clinical team's backup advice to hand. A hired power station should never be your only plan for life-critical equipment.

There are four ways. The easiest is to call us when the battery gets to about 20%: we swap it for a fully charged one (£1 a mile from our Truro depot, at least £20, including the trip). You can also hire a solar panel, charge it from your car’s 12V socket with the cable we include (slow, so keep the engine running and never in a garage), or take it to a friend, family member or workplace nearby that still has power. Our Power cuts page shows roughly how much each way adds for each power station.

Yes. Every power station comes with a car charging cable for the 12V socket. It charges at about 100W, so an hour’s drive adds about a third to an Elite 30 V2 but only about 5% to an Elite 200 V2. Keep the engine running so your car battery doesn’t go flat, and never run the engine in a garage or anywhere enclosed.

In a long power cut, call us when your battery gets to about 20%. We bring a fully charged power station, plug your things into it and take the flat one away to recharge. Each swap costs £1 a mile from our Truro depot, at least £20 (for example Penzance £25, Bude £59), including the trip. It's on top of your hire, which carries on as normal at the usual daily price, and you only pay it if you need a swap. It isn't included in the price you see when you book, because most cuts don't need one.

For £9 a month we reserve a unit for you. When the Met Office issues an amber or red wind warning for Cornwall, we aim to deliver it before the storm arrives. You only pay hire for the days your power is actually off. If you’d rather have one ready at home all winter, choose Storm Season instead.

Yes, and we always do. For safety, every room you want power in gets its own power station, so no extension leads run between rooms, under doors or across the stairs. Our booking tool picks the cheapest power station that runs everything in each room, and every power station after the first is 20% off.

We deliver a fully charged power station to your home and leave it with you from 1 December until the last day of February. If a storm cuts your power, it’s already there. You pay one price for the whole winter, however much you use it.

Cornwall’s worst recent storms have all hit between December and February. Storm Season always ends on the last day of February, so the hire never runs longer than 3 months and never renews by itself. You can book again the next winter.

Yes. You can start any day up to 31 January. If you start after December, you pay for each month or part-month instead, and never more than the winter price.

Keep it plugged into a wall socket and it stays full. Most of our units take over within milliseconds if the power goes off, so the fridge and Wi-Fi stay on. Check the display once a month, and call us if anything looks wrong.

Call us when the battery gets to about 20% and we’ll swap it for a fully charged one as soon as the roads are safe. Each swap costs £1 a mile from our Truro depot, at least £20 (for example Penzance £25, Bude £59), including the trip, on top of your daily hire, which carries on as normal. We size the power station to last up to about 3 days on one charge, so most cuts need no swap at all.

Yes, and we always do: for safety, each room gets its own power station, so no extension leads run between rooms. Every power station after the first is 20% off.

The price pays for having power ready all winter, so it’s the same whether or not the power goes off. If the power station develops a fault, we’ll replace it.

Yes. We deliver to campsites, holiday parks and caravan sites across mainland Cornwall. Please check with your site that a delivery is OK and give us your pitch number. You can also collect from our Truro depot on your way down the A30.

Yes. 12V compressor fridges and diesel heaters use little power, so even an Elite 100 V2 will usually run both overnight. The Elite 300 has a 12V/30A output, which suits motorhome systems well.

Only if your van's electrical system is set up for it. Plugging a power station into a hook-up inlet without the right adaptor and protection can be unsafe. If you're not sure, plug your appliances straight into the power station. Ask us and we'll talk you through it.

Our Elite 200 V2, Elite 300 and Apex 300 can run most 2kW appliances for short bursts, but they use a lot of battery. A low-wattage camping kettle, or boiling water on gas, will make your charge last much longer.

Cancel free of charge up to 48 hours before your hire starts. After that we may keep the delivery fee.

You can pay online by card as soon as you’ve sent your booking request, or we’ll take payment when we call to confirm. If we can’t confirm your booking, any payment is refunded in full. The deposit is held on your card, not taken. (Online payment is in test mode while the website is being built.)

When you book, we check your postcode against National Grid’s live power-cut map. If there’s already a power cut in your area, power-cut hire is 25% more. Demand is highest then, and we often need extra staff and van trips to get power stations out quickly. Customers on the Priority Services Register never pay the surcharge.

When the Met Office issues a weather warning for South West England, power-cut hire is 10% off if you book from the moment the warning is announced until 12 hours before it comes into force (and there’s no power cut where you are already). From 12 hours before the warning starts until it ends, and when there’s no warning at all, it’s our normal price. So when a storm is forecast, book straight away to save and to make sure you get a power station.

Yes. For power cuts at home, camping and vans, and work and sites, you can hire by the week for 2 to 12 weeks, and the longer you hire, the lower the rate. From 4 weeks you pay the long-term price: an Elite 200 V2 is £81 a week instead of £145, weeks 5 to 8 are 10% off and weeks 9 to 12 are 20% off. 2 or 3 weeks cost the normal price, but never more than 4 weeks would. Long-term hire ends on a fixed date and doesn’t renew. Choose Long term in our finder.

Yes. Choose Work and sites in our finder. We have quiet, fume-free power for site offices, power tools, market stalls, pop-up shops and outdoor events. Hire by the day, or by the week for 2 to 12 weeks. The longer you hire, the lower the rate. You can book up to 4 power stations at once, and more if you call us. If you’ll use solar panels on site, tell our finder in step 3. Panels top the battery up during the day, so we can often suggest a smaller, cheaper power station. Our figures use Cornwall’s average sunshine for the month you start, and allow for much less on dull days.

While a Met Office weather warning for South West England is in force on your delivery day, delivery and collection cost 50% more. Journeys take longer and need extra care. Customers on the Priority Services Register don’t pay it. To avoid it, choose a delivery day outside the warning, or collect from our Truro depot for free.

Yes. You never pay more than the weekly rate for any 7 days, and every week after the first is cheaper: 15% off weeks 2 to 4, and 30% off from week 5. For example, an Elite 200 V2 costs £145 for one week, £268.25 for two weeks and £514.75 for four weeks. Your quote shows the discount. If you’d use one for months, ask us about buying one instead.

Yes. We take a refundable security deposit as a card pre-authorisation. It's between £50 and £400 depending on the unit, and we release it when the equipment comes back undamaged.

Anywhere in mainland Cornwall, from Bude to Penzance and Saltash to the Lizard. Delivery and collection costs £1 a mile from our Truro depot, with a £10 minimum, charged once however long you keep it. For example, about £10 to Falmouth, £25 to Penzance and £59 to Bude. Enter your postcode in the booking form to see your exact price. You can also collect from our Truro depot for free. We can't currently deliver to the Isles of Scilly.

Normal wear and tear is fine. Please tell us straight away about any damage or faults. Accidental damage, loss or water damage may be charged up to the repair or replacement cost, as set out in our hire terms.

Yes. Everything we sell is a genuine BLUETTI product, the UK model with UK three-pin sockets. We’re an independent Cornish business, not part of BLUETTI.

Yes. Once your hire has finished and is paid for, you get 25% of what you paid for it (not delivery) as credit to spend on anything in our shop, within 30 days of your hire ending. For example, if you paid £1,199 for an Elite 400 through Storm Season, you have £299.75 to spend. Enter your booking reference on the order form, using the same email as your booking, and we’ll take it off before you pay. It’s for one order.

The business. If you put a company name on the booking, or the business paid, the credit belongs to the business and can only be used on an order in its name. We show it as the business’s credit on the booking confirmation, so whoever pays the bills can see it.

New power stations come with your full rights under the Consumer Rights Act, and we’ll confirm the warranty that applies before you pay. Ex-hire units come with our own 12-month warranty. If anything goes wrong, call us and we’ll sort it out.

Yes. Hire the same model for a weekend, a power cut or a whole winter, so you know it suits you. Once your hire has finished and is paid for, 25% of what you paid for it comes off anything you buy from us within 30 days. Delivery and extras don’t count. Just put your booking reference on the order, using the same email as your booking.

A power station from our hire fleet. Before we sell it, we test it, measure its battery health, clean it and grade its condition. Each listing shows the grade, battery health and number of charge cycles. LiFePO4 batteries are rated for thousands of cycles, so an ex-hire unit has most of its life ahead of it.

We deliver and set up free anywhere in mainland Cornwall, or you can collect from our Truro depot. Batteries this size need specialist couriers, so we don’t post power stations.

Yes. You have 14 days from delivery to change your mind. Return it in the condition you received it, with its accessories, and we’ll refund you.

Send your order online or call us. We’ll confirm stock, then send a secure card payment link, or you can pay by card when you collect.